Privacy & Terms

The plain-English version.

Everything here in the words we'd use across a table. Last updated: July 2026.

Privacy

What we collect. When you request a mockup: your name, email, business name, a one-line description of your business, your current website, the tier you're considering, and how you arrived (ad campaign parameters such as UTM tags, fbclid, and referring page). When you're a client: call recordings, chat transcripts, and lead data inside your dashboard.

What we do with it. Deliver your mockup and run your services. That's it. We don't sell your data, we don't share it outside the tools required to deliver your service (hosting, ad platforms, analytics), and we don't email you about anything else without consent.

Your controls. Email hello@meridian.studio anytime to access, correct, export, or delete your data. Ad platforms (Meta) operate under their own policies for data in your own ad accounts — which you own.

Cookies & tracking. With consent, we use a Meta pixel to measure ad performance. No pixel fires before the banner choice where required by law.

Service terms

Subscriptions. Monthly, in USD, cancel anytime by emailing hello@meridian.studio. No setup fees, no annual contracts.

Ownership. Your domain, content, lead data, and ad accounts are yours from day one. The website we build transfers to you after 12 paid months, or immediately via a $1,500 buyout. Cancel before transfer and the site is archived — never held hostage, never reused for a competitor.

The lead guarantee (Growth & Scale tiers). Before your first payment, we set a written qualified-lead bar from your baseline audit. A qualified lead is a tracked call over 60 seconds, or a form, chat, or text inquiry from a real prospect, counted in your live dashboard. Miss the bar in the 90-day window and we notify you — you choose a refund of every monthly fee you paid during the window (ad spend is never refundable; it's billed by Meta to your own account), or free work until we hit it. Conditions: grant ad account and profile access; answer leads within one business day (or let the AI answer) — leads you ignore still count as delivered, since the guarantee covers delivery, not your close rate; keep the system on for the window.

Ad spend. Billed by Meta directly to your own ad account. Management of spend above $5,000/mo adds 10% of spend.

Fair use. Don't use the services for unlawful, deceptive, or harmful campaigns. We can decline or end engagements that violate this, with notice.

Liability. Services are provided with professional care; to the extent permitted by law, liability is capped at the fees paid in the trailing 3 months.